Refund policy

 

Returns & Exchanges

Each piece is crafted by hand and goes through multiple levels of quality check, but occasionally there might be a slip. If you notice a manufacturing error, we will repair it for you. If repairs are not possible, it will be replaced. We will notify you once we’ve received and inspected your return, and let you know if the refund or exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method or a replacement will be shipped to you. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return shipping address : 
AURA,
Plot no 23, Chari Avenue, Palavakkam,
Chennai 600041, TamilNadu. 

We have a 7-day return policy, you can request for a return / exchange 7 days after receiving your product. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can write to us at craftedbyaura@gmail.com.